Following up on a late payment with care

I sent the invoice two weeks ago.

The payment did not arrive.

I waited a few more days.

Then I sent a friendly email.

I said: "Just a gentle reminder about our invoice."

I asked: "Could you let me know a date for payment?"

I also said: "Happy to sort out any issue on our side."

The client replied the same day.

They said sorry for the delay.

They promised payment next week.

I thanked them warmly.

Keeping the relationship good is important.