I Remember How I Calmed an Upset Customer

A20:36

A customer called me very angry.

Isang customer ang tumawag sa akin na galit na galit.

His voice was loud and fast.

Mabilis at malakas ang boses niya.

I said, 'I am really sorry this happened.'

Sinabi ko, 'Pasensya na po talaga sa nangyari.'

I did not explain anything yet.

Hindi pa ako nag-explain ng kahit ano.

I just listened to him.

Nakinig lang ako sa kanya.

Then I said, 'Let me make this right.'

Tapos sinabi ko, 'Hayaan ninyong ayusin ko ito.'

He started to breathe slower.

Bumagal ang paghinga niya.

I told him, 'I am going to stay with you until it is sorted.'

Sinabi ko sa kanya, 'Mananatili po ako sa inyo hanggang maayos ito.'

He said, 'Okay, thank you.'

Sabi niya, 'Sige, salamat.'

His voice became softer.

Naging mahina na ang boses niya.

I asked what the problem was.

Tinanong ko kung ano ang problema.

He told me calmly.

Mahinahon niya akong sinabihan.

I Remember How I Calmed an Upset Customer

by @aira_38