A20:33
I had a discovery call yesterday.
我昨天打了一个发现电话。
The client was a small business owner.
客户是一位小企业主。
I started by saying, 'Tell me a bit about your work.'
我先说：‘请讲讲你的工作。’
She talked for a few minutes.
她讲了几分钟。
Then I asked, 'What would make this a win for you?'
然后我问：‘怎样才算成功？’
She paused and thought.
她停了一下，想了想。
She gave a clear answer about her goal.
她给出了一个清晰的目标。
I repeated, 'So if I understand right, you need faster delivery.'
我重复说：‘所以我理解得对吗？你需要更快交付。’
She said yes.
她说是的。
That simple question changed everything.
那个简单的问题改变了一切。
We both knew the next step.
我们都知道下一步了。
I felt hopeful after the call.
通话后我感到有希望。
A Discovery Call That Went Well
by @jiayisays