B10:23
A customer noticed a pricing error.
A customer noticed a pricing error.
She calmly showed me the receipt.
She calmly showed me the receipt.
I thought, "Let me take a look at that for you."
I thought, "Let me take a look at that for you."
Indeed, an item was scanned wrongly.
Indeed, an item was scanned wrongly.
I said, "You are right, that is a mistake."
I said, "You are right, that is a mistake."
My screen confirmed the overcharge.
My screen confirmed the overcharge.
I quickly adjusted the final price.
I quickly adjusted the final price.
"I have fixed it — sorry about that," I added.
"I have fixed it — sorry about that," I added.
She thanked me with a warm smile.
She thanked me with a warm smile.
Resolving it smoothly felt very good.
Resolving it smoothly felt very good.
These small wins build confidence daily.
These small wins build confidence daily.
IS
Sorting out a billing mix-up without fuss: a quiet win
by @isla_world