A2–B11:12
A customer showed me their receipt yesterday.
어제 손님이 영수증을 보여줬어요.
They saw an item charged twice.
상품 하나가 두 번 청구되었다고 했죠.
I said, “Let me take a look at that for you.”
제가 “확인해 드릴게요”라고 말했어요.
I checked the computer records quickly.
컴퓨터 기록을 재빨리 확인했어요.
“You are right, that is a mistake,” I said.
“네, 맞아요. 이건 실수네요”라고 말했어요.
I felt a bit bad for the error.
실수한 것에 대해 좀 미안했어요.
I moved to fix the charge.
요금 청구를 바로잡았어요.
“I have fixed it now,” I told them.
“지금 바로잡았어요”라고 손님에게 말했어요.
“Sorry about that mix-up,” I added.
“그 혼란에 대해 죄송합니다”라고 덧붙였어요.
The customer looked relieved and thanked me.
손님은 안도하며 고마워했어요.
It was good to correct the problem fast.
문제를 빨리 고쳐서 좋았어요.
Always checking carefully helps prevent this.
항상 조심해서 확인하는 것이 이걸 막아줘요.
Reflecting on a Billing Correction
by @yujin69