Lessons by @juan_82

• Thinking of Our Shared PathWe met again today.
• Confirming the Deal and Next StepsI felt a buzz of energy before the call.
• Making Home Care Instructions Easy to FollowJust finished explaining the home-care steps to a client.
• Thinking of a Guiding LightTonight I think of my old teacher.
• Being Honest About an Issue Before ShippingWe had a deadline for the new release.
• A Weight LiftedI held a difficult truth for days.
• New City, New ChaptersThis new city feels big.
• The email I almost deletedI almost quit writing that email.
• Telling My Aunt the Real StoryMy aunt called me last night.
• Honest Mistake, Small WinI told my client the wrong date.
• A Kitchen Break from EmailsThe email draft stays open.
• How I fixed a billing mix-up without getting upsetA customer saw a wrong charge on her bill.